Refund Policy

Refund Policy

At Advera, we’re committed to providing high-quality marketing and advertising services that deliver real value to our clients. We take pride in our work and strive for your complete satisfaction.

Service Refunds

Because our services involve customized marketing strategies, ad design, and campaign management, all sales are generally final once work has begun. However, we understand that situations may arise where a refund is appropriate. Refund requests will be considered on a case-by-case basis and must be submitted within 7 days of the purchase date.

Eligibility for Refunds

You may be eligible for a partial or full refund if:

• No ad campaigns, designs, or strategies have been launched or delivered.

• There is a verified issue or error caused by our team that prevents the service from being completed.

Non-Refundable Items

• Completed ad campaigns or delivered creative work.

• Monthly retainers, ongoing marketing subscriptions, or third-party advertising fees (e.g., Facebook or Google Ad spend).

How to Request a Refund

To request a refund, please contact us at support@advera.ca with your name, order details, and reason for the request. Our team will review your case and respond within 3–5 business days.

Contact Us

If you have any questions about our refund policy, please reach out to support@advera.ca or call 778-674-7851.